At SLS The Red Sea, we don’t just deliver service — we create unforgettable dining experiences. As an F&B Supervisor, you will play a key role in leading the day-to-day operation of the outlet, ensuring seamless service while creating personalized and engaging guest experiences that reflect the bold, elevated, and vibrant spirit of SLS.
Working closely with the F&B leadership team, you will lead from the floor, coach and support the service team, uphold SLS standards, and act as a key link between service and culinary teams. With a hands-on approach, you will ensure every shift runs smoothly, service remains consistent, and both guests and colleagues feel supported throughout the experience.
Key Responsibilities
- Supervise and coordinate the daily operations of the outlet, ensuring alignment with SLS brand standards and service expectations.
- Take ownership of the outlet during shifts in the absence of senior management, overseeing service flow and guest engagement.
- Ensure the outlet is clean, properly set up, and fully prepared for operation before and throughout service.
- Conduct pre-shift briefings, assign stations, and communicate service priorities to ensure the team is prepared for each shift.
- Lead by example on the floor, delivering warm, confident, and anticipatory service that reflects the SLS personality.
- Actively engage with guests, build rapport with regular patrons and VIPs, recognize preferences, and deliver personalized experiences.
- Monitor guest satisfaction in real time, respond to feedback or concerns, and take proactive action to address service gaps.
- Provide direct supervision, coaching, and support to the service team to maintain consistently high performance and service standards.
- Deliver on-the-job training and support the onboarding and development of new team members.
- Ensure all colleagues follow SOPs, grooming standards, hygiene practices, and behavioral guidelines.
- Maintain effective communication and collaboration between the service, culinary, and wider F&B teams to ensure seamless service delivery.
- Promote upselling and suggestive selling techniques to enhance the guest experience and support outlet revenue.
- Monitor POS entries, voids, and transactions, ensuring accurate handling in accordance with company procedures.
- Support stock control, par-level monitoring, inventory checks, and stocktaking to minimize wastage and maintain effective cost control.
- Ensure full compliance with health, safety, hygiene, food safety, and HACCP requirements.
- Assist management with staff scheduling, duty rosters, shift reports, incident logs, and other operational documentation.
- Foster a positive, collaborative, and high-performing team environment that reflects the values and service philosophy of SLS The Red Sea.