Deliver exceptional food and beverage service while ensuring a welcoming and memorable guest experience in line with Sofitel standards.
Prepare and serve a variety of high-quality coffee beverages, maintaining consistency in presentation, taste, and quality.
Open and close the outlet in accordance with operational procedures and company standards.
Maintain a clean, organised, and hygienic work environment, ensuring compliance with food safety and quality assurance requirements.
Accurately take guest orders, provide menu recommendations, and maximise sales opportunities through effective product knowledge and suggestive selling.
Ensure food and beverages are delivered promptly and professionally, maintaining correct temperature, presentation, and service standards.
Maintain detailed knowledge of all menu offerings, including coffee varieties, preparation methods, and beverage customisation options.
Monitor and manage stock levels, including coffee beans, milk, syrups, and other supplies, assisting with restocking and stocktake processes as required.
Train, coach, and support trainees and team members in barista techniques, coffee preparation, customer service, and operational standards.
Handle guest enquiries and telephone calls professionally, providing accurate information and promoting available products and services.
Adhere to all hotel policies, procedures, and Sofitel brand standards while contributing to a positive team culture.
Undertake any other reasonable duties within the scope of the role as directed by the Supervisor or Hotel Management.
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