We're looking for an enthusiastic and organized Team Leader - Front Office to join our team in Udaipur, India. In this pivotal role, you will lead and inspire a dynamic front office team while delivering exceptional guest experiences. As a Team Leader, you will be the backbone of our front office operations, ensuring seamless service delivery, maintaining high operational standards, and fostering a collaborative and supportive work environment. Your leadership, combined with your customer-focused approach and analytical mindset, will drive team performance and contribute to our organization's success.
- Lead, supervise, and mentor the front office team to ensure consistent delivery of outstanding guest service and adherence to organizational standards
- Manage day-to-day front office operations, including check-ins, check-outs, reservations, and guest inquiries with efficiency and professionalism
- Handle guest concerns and complaints with empathy and decisiveness, implementing effective solutions to ensure memorable guest experiences
- Train, develop, and coach team members on front office procedures, systems, and customer service excellence through ongoing support and feedback
- Utilize property management systems (such as Opera) to manage reservations, guest profiles, and operational data with accuracy and attention to detail
- Schedule staff effectively, manage workload distribution, and ensure adequate coverage to maintain service quality at all times
- Conduct regular team briefings to communicate priorities, updates, and personalized service strategies that enhance guest satisfaction
- Monitor team performance through analytical review of metrics, identify areas for improvement, and implement innovative solutions to drive results
- Foster a collaborative and inclusive team culture that encourages open communication, transparency, and mutual support among team members
- Maintain detailed records, prepare reports, and communicate operational insights to senior management with clarity and precision
- Resolve conflicts and challenging situations with resilience and assertiveness while maintaining professional relationships
- Ensure compliance with company policies, procedures, and safety protocols across all front office operations