We invite you to join the world of luxury hospitality at Raffles Dubai as our new In Room Dining Order Taker to provide prompt, personalized and professional In-Room Dining service, ensuring a seamless guest experience while consistently delivering Raffles luxury service standards and maximizing guest satisfaction and F&B revenue. This position reports to Outlets Supervisor.
KEY ROLES & RESPONSIBILITIES
- Update the daily operational feedback and prepare all required cashiering and operational forms.
- Handle cash accurately and with integrity, following Raffles and Accounting procedures.
- Maintain complete knowledge of menus, wine and beverage lists, promotions, specials and hotel services.
- Check daily with the Culinary team regarding unavailable items and communicate changes promptly.
- Answer calls promptly using LQA Standards and take orders accurately with personalized recommendations and effective upselling.
- Ensure correct POS and cashiering procedures are followed and delivery times remain within Raffles service standards.
- Maintain a clean, organized and fully prepared Order Taker cabin and pantry throughout service.
- Support colleagues on the floor with order deliveries during busy periods and assist other outlets when required, including extended hours during peak operations.
- Process beverage and store requisitions through Future Log accurately and handle all equipment and operational materials with care.
- Maintain accurate guest preferences and proactively communicate relevant guest information when guests are dining through IRD.
- Record and share daily operational feedback, guest preferences and service opportunities with the Supervisor/Manager.
- Report guest complaints, service concerns and operational glitches promptly and effectively, following Raffles service recovery standards.
- Take initiative and confidently support the operation in the absence of a Supervisor or Manager, ensuring service continuity.
- Maintain full compliance with LQA, HACCP, hygiene, sanitation, health & safety and Raffles SOPs.
- Participate actively in training, briefings and meetings, and maintain positive working relationships with colleagues and other departments.
- Promote Raffles Dubai facilities and F&B experiences through genuine recommendations and proactive guest engagement.
- Report any deviation from established standards and procedures to the Supervisor/Manager immediately.