Join Cleveland Clinic’s Heart, Vascular & Thoracic Institute and become a part of one of the most respected healthcare organizations in the world. Cleveland Clinic has been recognized as one of the top hospitals in the country for cardiac care. The Heart, Vascular & Thoracic Institute cares for patients with a variety of heart, vascular and thoracic diseases and provides the highest level of patient care, innovative treatments and a welcoming environment to all.
Cleveland Clinic's Miller Family Heart, Vascular & Thoracic Institute is a leader in the heart field. Its long history of innovations, from the first cardiac catheterization to new diagnostic imaging approaches and treatments for heart disease – provides a legacy of excellence in patient care, research and education. Cleveland Clinic's Tomsich Family Department of Cardiovascular Medicine has physicians in every cardiovascular specialty working to offer the latest medications and interventional heart disease procedures. The end result — better heart care outcomes for our patients.
A caregiver in this position works from 8:00AM—4:30PM or 8:30am—5:00pm.
A caregiver who excels in this role will:
Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
Validate patient physician information and ensuresaccurate collection.
Identify patients in need of financial counseling to ensure appropriate payment of services.
Triage appointments, based on diagnosis, patient preferences and physician specialty.
Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
Perform scheduling both intra- and inter-departmentally as requested by physician orders.
Receive orders and processes as indicated by provider and schedules according to protocol.
Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
Serve as liaison with admitting office regarding hospital reservations
Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Communicate with patients and their families to provide detailed instructions, directions and resources available.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED
Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience
Proficient in personal computers (PC) and general knowledge of PC-based systems and software
Preferred qualifications for the ideal future caregiver include:
Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
In-depth knowledge of medical terminology and/or CPT/ICD coding
Knowledge of Microsoft Word and Excel applications
Physical Requirements:
Requires frequent standing, walking and sitting for extended periods of time.
Lifting and carrying up to 25 lbs.
Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
Normal or corrected vision.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.