Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years.Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals.We are committed to serving the community andtreatingour patients asfamilies.
Akron General understands that keeping up with nutritional needs is essential to staying well. As a Nutrition Assistant, you will work under the direct supervision of the Director of Food & Nutrition or designated supervisor andbe responsible formenu delivery andassistingpatients with their meal selections based on their approved dietary orders. You will also verify and enter orders into our dietary menu system whilemaintainingcommunication between care units and patientsregardingnutrition and dietetics to ensure meal accuracy. In this position, your efforts can leave a positive impression on patients and their families every day.
Acaregiver in this positionworksdaysfrom11:00AM – 7:30PM, including every other weekend and holiday.
A caregiver who excels in this role will:
Deliver and pick up menus from patients and patient care units.
Explain the meal selection process to new patients andassistwith menu selections.
Obtain patient preferences,dislikesand other information to ensure quality food delivery to patients.
Assistpatients with menu selection either over the phone or in person to verify meal selections based on established schedule or asrequired.
Offer various food options based on patients' diet orders and availability from the kitchen.
Enter theappropriate informationinto a hand-held system or computer.
Review entries for proper adherence to dietary orders.
Follow upwith patients if menu selections appear incomplete or insufficient.
Handle a large volume of inbound patient callsin a timely manner.
Collect and process patient meal selections efficiently using the CBORD system.
Ensure patient safety and accuracy byutilizingtwo patient identifiers during all
communications.
Escalate critical issues to management promptly to ensure resolution andmaintainefficiency.
Ensure prompt response to requests for service and follow up if delays or product availability problems areidentified.
Update patient lists to verify meal selections or diet order changes.
Check trays for accuracy prior to meals being delivered to patients.
Run tray tickets for meal service, compare diet lists with tray tickets, adjust tray tickets, notechangesand verify with a Registered Dietitian if necessary.
Provide excellent service to others by monitoring computer messages, following through on all requests, notifying theappropriate caregivers, answering the phone, following up onmessagesand acting to remedy complaints.
Perform various clerical duties, run lists andworksheetsand distribute to staff andassistwith inventory and storage of menus and other items.
Prepare items for unit orders, stock supplies, fill orders from inventory
with proper documentation for charging and adhere to order amounts and standard stock levels.
Minimum qualifications for the ideal future caregiver include:
HighSchoolDiploma or GED
Ability to understand dietary terms and information
Proficiencyin the use of basic computer software applications
Strong customer service ability
Basic typing/keyboarding ability
Preferred qualifications for the ideal future caregiver include:
Sixmonths of dietary experience
Physical Requirements:
Personal Protective Equipment:
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment