Within International Customer Excellence (ICEx), the Strategic Initiatives & Transformational Delivery team serves as a strategic partner to business leaders and cross-functional teams to advance ICEx’s highest-priority innovation and transformation agenda.
This role is designed for a highly strategic, consultative program leader who can help shape direction, influence decisions, and drive delivery of complex initiatives that create meaningful business impact, while also bringing strong communications instincts to help translate strategy into clear, compelling narratives that support alignment and adoption. The successful candidate will not only manage programs, but will actively contribute to the work - partnering closely with stakeholders, challenging constructively, solving problems in real time, and helping translate strategy into clear execution plans and measurable outcomes.
We are looking for someone who can operate comfortably at the intersection of strategy, delivery, and communication. The ideal candidate brings strong business acumen, sound judgment, and the ability to work across organizational levels to build alignment, drive momentum, and help teams move from idea to implementation. In addition, this role will serve as a communications champion for the team, helping elevate the clarity, consistency, and effectiveness of messaging across major initiatives and change efforts, including narrative development, stakeholder messaging, and change communications that clearly demonstrate business value.
Key Responsibilities Include:
- Partner with Functional Leadership teams and cross-functional stakeholders to identify business opportunities, shape initiative direction, and support strategic decision-making
- Lead the delivery of ICEx’s priority programs from concept through implementation, ensuring alignment to business strategy, scope, dependencies, risks, and desired outcomes
- Serve as a trusted advisor and hands-on strategic partner to project teams, contributing to delivery, problem solving, and issue resolution throughout the program lifecycle
- Translate complex business priorities into structured execution plans, stakeholder materials, and leadership updates that drive clarity, alignment, and action
- Build and sustain strong relationships across all levels of the organization, including senior leaders, functional partners, and project teams
- Apply constructive challenges, consulting-style thinking, and strong business judgment to help teams reach the best solution for the business
- Evaluate strategic risks and dependencies, recommend actions, and help teams navigate ambiguity with confidence and structure
- Develop and maintain program plans, milestone tracking, dashboards, and communications plans to support delivery discipline and transparency
- Lead and support the creation of compelling change management messaging, executive communications, and business updates that connect to end users, reinforce business value, and help drive adoption
- Act as a communications champion for the team by strengthening narrative development, audience-specific messaging, and overall communication quality across programs
- Help connect innovation, business process optimization, and technology adoption to broader ICEx strategic priorities
- Promote operational excellence, knowledge sharing, and best practice across ICEx global, area, and affiliate teams