Your knowledge of the Fairmont Chicago Millennium Park and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Resort Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Reporting to the Director of Guest Experiences, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
- Processing all external and internal calls by redirecting calls or directly assisting the caller
- Answer email and guest inquiries in a timely manner
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Maintaining accurate records of guest calls to maintain data integrity
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Liaise with Sales and other departments as required
- Understanding of the hotel’s emergency procedures and dispatching as required
- Follow all safety policies
- Other duties as assigned