Reservation/Admin Agent

As a Reservations/Admin Agent, you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.

Key responsibilities will include (but are not limited to):

• Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels.
• Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
• Efficiently manage bookings, including changes and cancellations.
•  Record guest preferences and special requests for seamless communication with departments.
• Collaborate with the front office and teams to optimise occupancy and guest satisfaction.
• Ensure accurate reservation details and smooth check-ins for every guest.