The Guerlain Spa Concierge is responsible for greeting and welcoming guests to the Spa. Ensuring each guest experience is personalized and seamless. The Guerlain Spa Concierge knowledgably provides recommendations and promotes a calm and tranquil environment throughout guests’ visits.
Provide warm welcome and personalized service to all guests visiting the Spa.
Perform check in and check out of all spa guests. Handle payment transactions for treatment and retail products.
Handle telephone reservations in line with service standards, using proper telephone etiquette.
Ascertain guest satisfaction upon guest departure and ensure.
Provide guest escorts to changing rooms, relaxation area and swimming pool.
Complete all opening and closing duties professionally and accurately.
Ensure spa reception area is kept clean and free of clutter, retail display is presented elegantly and appropriately replenished at all times.
Ensure all payment transactions are accurate at the end of each shift, reporting any discrepancies to the immediate supervisor.
Scheduling spa reservations and upsell treatments to maximize room and therapist utilization.
Provide retail recommendations to guests tailored to their specific needs.
Report accidents, injuries to management.
Adhere to all Raffles Brand Standards, department procedures and spa service standards.
Ensure uniform and appearance is tidy and professional, in line with grooming standards.
Other duties as assigned.
The boar re-runs this search every day and emails you what’s new — scraped straight from company career sites, no recruiter spam. Free.