JOB OVERVIEW
Housekeeping Public Area Supervisor, include and guiding the housekeeping line staff to ensure that guest rooms, public spaces, and back of house areas are cleaned and maintained according to luxury service standard of Faena Red Sea. To lead a team of public area attendants to ensure that lobbies, restaurants, restrooms, and all the common spaces are spotless, well maintained and aligned with the elevated design and the luxury standard of Faena Red Sea. This role managing staffing, inspections, and training of line employees. The ideal candidate leads by example, ensures compliance with brand and regulatory standards, and contributes to the delivery of an exceptional guest experience.
DUTIES AND RESPONSIBILITIES
Supervise all housekeeping activities related to public spaces, ensuring cleanliness, organization, and presentation of all guest and staff-accessible areas, including lobbies, elevators, corridors, restrooms, entrances, driveways, outlets, spa areas, back-of-house corridors, and service elevators.
Develop and manage daily task checklists and cleaning schedules for Public Area Attendants, ensuring full coverage and timely completion of assignments.
Ensure readiness of all high-traffic areas during key guest arrival, dining, and event periods, maintaining a sharp focus on first impressions and high visibility areas.
Provide on-the-spot coaching, reinforce brand standards, and guide team members through daily operational requirements.
Ensure proper usage, care, and storage of equipment, chemicals, and housekeeping tools, with particular emphasis on safety and efficiency.
Coordinate and supervise service assessments for outsourced maintenance contracts related to public spaces, including pest control, marble and wood polishing, carpet/upholstery shampooing, façade cleaning, and indoor plant care.
Maintain updated inventories of all public area-related cleaning equipment, machinery, and consumables; flag irregularities and ensure timely replenishment.
Assigning cleaning tasks and areas to housekeeping line staff and monitoring their performance.
Inspecting rooms, hallways, lobbies and public areas for cleanliness and order.
Conducting training sessions and cleaning methods, equipment uses, and safety procedure.
Managing the stocking and ordering of cleaning supplies to ensure availability and budget compliance.
Resoling any guest issues or complaints related to cleanliness in a timely and efficient manner.
Preparing reports on departmental activities, staff performance, and resource utilization.
Supervise and inspect housekeeping line staff, ensuring completion of daily assignments.
Conduct quality inspections to uphold Faena’s cleanliness, presentation, and Forbes 5-star service standards.
Help develop training programs and facilitate onboarding of new team members.
Monitor inventory of linens, amenities, and supplies, ensuring par levels and timely restocking.
Liaise with Front Office, Engineering, and other departments to ensure seamless service delivery and guest satisfaction.
Support department compliance with health and safety regulations.
Manage with lost & found, deep-cleaning projects, and VIP arrival preparations.
Respond to guest service requests and manage in-room service recovery with discretion and professionalism.
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