Providing technical IT support alongside the IT Manager and administrative support to the Chief Engineer, to ensure the efficient running of both departments.
Acting as the first point of contact for IT faults across all departments, diagnosing and resolving desktop, laptop, printer, mobile device and peripheral issues, spanning both software and hardware.
Monitoring and managing IT ticket requests to ensure they are actioned in a timely manner.
Creating and administering user accounts, passwords and access privileges within IT systems as necessary.
Carrying out basic network support and troubleshooting, including switches, wireless access points, structured cabling, guest and back-of-house Wi-Fi and connectivity faults, escalating to the IT Manager or third-party providers where required.
Building, configuring and deploying PCs, laptops, tills and other end-user devices, and maintaining operating system and security patching in line with brand standards.
Providing day-to-day support for core hotel systems (for example PMS, POS, telephony and guest Wi-Fi), liasing with system vendors on technical faults.
Maintaining continuity of IT service during the IT Manager’s absence, handling routine technical issues independently and escalating anything beyond scope.
Maintaining an inventory of all equipment, software, and software licenses.
Monitoring all requests for maintenance work giving priority to emergencies, health and safety and guest/member affected work.
Liasing with suppliers and contactors to gain quotes for scheduled and ad-hoc tasks.
Producing and maintaining administrative processes to ensure the efficient running of the department.
Compiling and updating Standard Operating Procedures.
Assisting in the Planning and organizing maintenance work daily/weekly/monthly, whilst incorporating planned preventative maintenance. Ensuring the execution and achievement of the hotel's preventive maintenance program.
Producing and updating Risk Assessments as required.
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