About Oliver Wyman
At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.
For more information, visit oliverwyman.com.
Role purpose
As the Senior Human Capital Manager, SEA, you will play a key role within the HC team, overseeing Human Capital operations and serving as the HR business partner for Singapore, Malaysia, Thailand, and Indonesia. This role combines business partnering and employee relations with accountability for delivering a high-quality people experience across the employee lifecycle, leveraging data, digital tools, and AI-enabled insights to enhance operational efficiency, decision-making, and the employee experience.
You will also lead the Shared Service Centre in Malaysia, with oversight of payroll and key administrative activities for the region.
Why Join Us
A company with a strong brand and strong results to match. We are still growing in APR, now is the time to make your mark.
An inclusive and collaborative culture, with a vibrant office environment.
Competitive pay and outstanding benefits to help colleagues and their families live better – physically, mentally, and financially.
A culture of internal mobility, with strong partnerships across Marsh HR and corporate functions.
Colleague Resource Groups which provide access to leaders, volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations.
Meet the Team
Reports to: Regional Head of Human Capital Services, APR
Day-to-day collaborators: Regional business leaders, HC team in APR and globally, Talent Managers and colleagues from other teams including Legal, Finance and IT
People management: This role includes direct management of HC Operations team members in SEA region including the Shared Service team in Malaysia.
How this role will contribute to team success
Enable strong operational delivery by owning key HC processes end to end, helping ensure a consistent, compliant and efficient employee experience across the region.
Support effective business decisions by being a trusted advisor to market leaders and senior stakeholders on employee matters, risks, and workforce priorities.
Strengthen regional HC effectiveness by driving consistency, process improvement leveraging AI, and close collaboration across teams and markets
Your Day-to-Day
HR business partnering
Be the lead HRBP for SEA and build strong relationships with Market Leaders, talent managers and other key stakeholders to provide trusted advice on people matters to support sound business decisions.
Take the lead in coaching line and talent managers on employee relations matters, ensuring fair outcomes, sound judgment, and alignment with policy and local requirements.
Provide advice and counsel managers and leaders on talent attraction, retention, rewards, and workplace culture to support a high-performing environment.
Using a data driven approach, actively monitor the experience of people, creating processes and policies to address challenges; working with the Talent Management team, you will lead our Return-to-work efforts to ensure that our returning parents are successful in their re-integration.
Proactively lead change initiatives, restructures, and employee engagement efforts to enable successful business and cultural transitions.
Drive the translation of enterprise HC policies into practical local solutions and support adoption of COE solutions across the region.
Share knowledge and best practices across the HC team in APR and globally
Human Capital operations
Oversee and ensure effective delivery of HC operations from onboarding through exit management, including data collection, documentation, approvals, and coordination, while ensuring service quality and process control across the supported markets and shared services team.
Monitor process performance, identify risks or bottlenecks, and implement practical solutions to improve timeliness, compliance, and service delivery.
Lead, coach, and develop HC team members and managers, providing clear guidance, feedback, and support to build capability, confidence, and accountability across the function.
Supervise the seamless regional delivery of payroll operations and act as the point of contact for payroll and other operational escalations, working closely with Shared Services to resolve issues effectively.
Identify and support adoption of automation opportunities across HC processes, partnering with HR, IT, and Shared Services to simplify workflows, reduce manual effort, and improve consistency at scale.
Use and promote data, AI-enabled insights, and digital tools to spot recurring issues, improve decision-making, and drive faster, more effective resolution of employee and operational matters.
Role model strong leadership by setting clear expectations, fostering a collaborative and high performing team environment through regular coaching, mentoring, and knowledge sharing.
Employee relations and stakeholder management
Manage employee relations matters end to end with due consideration to internal and external regulations.
Lead ER/Compliance investigations and audits
Lead terminations and exits of senior employees
Handle sensitive issues with discretion, sound judgment, and a balanced commercial and people perspective.
Ensure communications are clear, timely, and aligned to company values and governance standards.
Escalate material risks or complex matters promptly to the Regional Head of HC Services and collaborate closely with Legal, Compliance, and other control functions to ensure timely resolution.
At least 10 years of experience as an HR professional, ideally within a large, globally matrixed organization operating across Asia Pacific.
Proven ability to manage multiple priorities simultaneously in a complex, multi-stakeholder environment.
Strong coaching, mentoring, and influencing skills, with the confidence to challenge perspectives and support sound decision-making.
Demonstrated ability to use data and technology to support informed decisions and improve outcomes.
Excellent client relationship skills with the ability to build positive, collaborative working relationships internally and externally.
Strong written and verbal communication skills, paired with sound problem-solving ability and professional judgement.
Knowledge of labor regulations across SEA is required.
Experience using Workday is desirable.
Bachelor’s degree in HR, Organizational Psychology, Industrial Relations, Business, or another related field.
Strong proficiency in AI (Chat GPT/ Claude) Microsoft Office, particularly Word, Excel, and PowerPoint.
What Will Make You Stand Out
Be a self-starter with a strong work ethic and the ability to work independently with minimal oversight.
Work effectively both autonomously and as part of a team, with a collaborative and responsive mindset.
Approach every task with a growth mindset, embracing challenges as opportunities to learn.
Leverage AI in your day-to-day work for greater efficiency and champion its adoption within the team. Bring a practical mindset for using automation and AI to improve service delivery, employee experience, and operational control.
Demonstrate a track record of turning manual HR processes into more efficient, scalable, and technology-enabled ways of working. Be able to bring our team with you on that journey.
Be proactive in keeping up with HR and industry trends and actively share insights and experiences with leaders and colleagues.
Show curiosity about Oliver Wyman and its people, building a strong understanding to support our diverse job families.
Professionally represent the department and the company, serving as a role model and exemplifying Oliver Wyman values.
Living Our Values
At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!
At OW, we're committed to building a diverse team, and we recognize that uncertainty about the relevance of one’s qualification and experience may deter some talented candidates from applying. If you feel you don't meet every requirement, we'd love to hear from you nonetheless! If you require adjustments during the recruitment process, we are happy to discuss it with you.
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