We are seeking a talented individual to join Marsh's Claims Advocacy team in a key role supporting our Faith & Education clients. This role will be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.
Faith & Education Team Lead, Claims Operations
This role leads a team of claims professionals supporting clients across the faith-based, independent schools, childcare and early learning, and broader education sectors. You will combine people leadership, technical claims oversight, stakeholder management and continuous improvement to help deliver consistent, high-quality outcomes and a positive client experience.
We will count on you to:
Lead, coach and develop a team of claims advisers and claims specialists, including regular one-on-ones, performance discussions and capability uplift
Provide technical guidance and escalation support on complex, sensitive, high-risk or high-value claims matters
Oversee claim intake, triage and file management to ensure matters are allocated appropriately and handled within service standards
Manage client and stakeholder relationships, including claims review meetings and communication with insurers, brokers, third-party providers and internal teams
Monitor service performance, review KPIs and take action to improve quality, turnaround times and workload management
Support process improvement, governance, reporting and claims system adoption to strengthen client service and operational effectiveness
What you need to have:
Demonstrated experience in insurance, broking or a TPA environment
Experience leading or supervising a claims team or senior claims function
Technical claims knowledge and sound judgement across relevant lines of insurance, including Public and Products Liability, Property/ISR and abuse or molestation-related matters
Well-developed communication, coaching, reporting and analytical skills, with the ability to work confidently with senior stakeholders
What makes you stand out:
ANZIIF or equivalent insurance or claims qualification
Experience working with faith-based, education, childcare or early learning clients
Experience improving claims processes, reporting or service delivery in a fast-paced environment
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
About Marsh:
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.