We are seeking a talented individual to join our Risk Management team at Marsh Insurance Brokers (Malaysia) Sdn Bhd. This role will be based in Pavilion Damansara, Kuala Lumpur. This is a hybrid role that has a requirement of working at least three days a week in the office.
Carrier Relationship Management - Senior Analyst
We will count on you to:
1. Operational Management & Administration
Oversee the entire day-to-day operations of the Risk Management department
Manage administrative functions including file management, documentation, and compliance
Ensure adherence to company policies, procedures, and regulatory requirements
Monitor department efficiency and implement process improvements
Maintain records, databases, and systems accuracy
2. Client Service & Frontline Support
Serve as the primary point of contact for client inquiries and concerns
Handle and respond promptly to all client communications (calls, emails, site visits)
Manage insurer inquiries and coordinate with insurance partners
Address internal departmental and cross-functional inquiries
Ensure excellent customer service and maintain strong client relationships
Document and track all inquiries and resolutions
3. Policy Renewals & Maintenance
Initiate, track and manage all policy renewal deadlines
Prepare renewal quotes and documentation
Communicate renewal requirements to clients in a timely manner
Coordinate with underwriters and insurance partners
Ensure timely renewal execution and client confirmation
Follow up on pending renewals and address delays
4. Business Development & Sales
Identify and pursue cross-sell opportunities within existing client base
Manage tender processes and respond to RFP inquiries
Develop new business opportunities aligned with departmental goals
Prepare proposals and presentations for potential clients
Support marketing and business development initiatives
Maintain active business pipeline and sales records
5. Team Leadership & Development
Mentor and coach junior staff members and downlines
Conduct trainings to clients
Monitor team performance and provide constructive feedback
Foster a collaborative and high-performing team environment
6. Insurance Broker Responsibilities
Analyze client risk exposures and recommend appropriate coverage
Negotiate coverage terms and conditions with insurers
Manage claims and liaison with insurers on claims matters
Provide expert risk management consultation and advice
Maintain knowledge of insurance market trends and product offerings
Generate accurate quotations and insurance proposals
What you need to have:
A Bachelor’s degree in any field
Minimum 7-10 years in insurance brokerage, risk management, or related field
Candidate must hold a valid Basic Certificate Course in Insurance and Takaful Broking (BCCITB)
Willing to contribute to expand your clientele coverage by engaging in business development activities when required
A people person and good communication skills in English and Bahasa Melayu
What makes you stand out?
Experience working in Insurance Broking Company
Excellent coordination skills and ability to work with multiple stakeholder
Outgoing and independent in nature
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.