How does your working day look like …
- Identify and meet guests' needs, provide appropriate bar services and assist guests in recommendations, upselling where appropriate in order to provide knowledgeable and bespoke service.
- Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and guest feedback / complaint procedures in order to win back guest satisfaction.
- Complete day-to-day activities by following all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
- Adhere to all relevant health, safety and environment procedures, instructions and controls so that Company provides world class and luxurious hospitality services to its guests.
- Comply with quality expectations and standards.
- Develop and maintain positive working relationships with others and support team to reach common goals.
- Maintain efficient workflow by adhering to the sequence of service and standards detailed in relevant F&B Standards Manual.
- Serve beverages according to defined standards and measures (according to local license agreements).
- Mix ingredients to prepare cocktails and other drinks according to beverage recipes.
- Ensure all drinks transactions are processed, registered and settled.
- Ensure uniform and personal appearance are clean and professional.
- Setup the bar appropriately, ensuring the visuals and merchandise are placed appropriately.
- Undertake opening, closing & cleaning tasks as detailed on checklists.
- Coordinate with stewards to ensure equipment and bar area are kept hygienically clean and tidy at all times and sufficient glassware is available.
- Ensure the checking of expiration dates and that all perishable garnishes are stored and recorded in designated storage area.
- Adopt a responsible attitude towards serving of alcoholic beverages, to ensure safe consumption in line with company policy and regulatory requirements.
- Perform related tasks and duties as assigned and deemed responsible by management.