Supervise and manage front office staff including receptionists, concierge, and night auditors.
Ensure high levels of guest satisfaction through excellent customer service and problem resolution.
Oversee check-in and check-out procedures, room assignments, and billing processes.
Manage scheduling, training, and performance evaluations for front office team members.
Maintain effective communication with housekeeping, maintenance, and other departments.
Monitor and maintain front desk policies, procedures, and cash handling.
Handle guest complaints and special requests professionally and promptly.
Ensure front office area is tidy, organized, and welcoming at all times.
Generate reports on occupancy, revenue, and other front desk metrics for upper management.
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