The Assistant Director Food & Beverage (Daylife and Nightlife) is responsible for overall Management of the Daylife and Nightlife venues at SLS Baha Mar. Ensuring quality of service and guest satisfaction is always the top priority. They will also be responsible for working closely with the Marketing, Security, entertainment, VIP Services, and Promotions teams to ensure all events and initiatives are executed properly.
Duties & Functions:
- Directs and assists in the development of competitive promotional plans in order to increase business levels and sales.
- Assist in the development and maintenance of sales and promotion requirements
- Ensure that all operational systems and procedures are effective, efficient and in place for the operation of the venues
- Ensures that these systems and procedures are consistently applied throughout the venues by the management team
- Oversees and directs the seamless running of day-to-day operations
- Supports the delivery of outstanding customer service while ensuring that all financial and statutory requirements are met
- Manages/develops all areas of managerial and professional aspects
- In cooperation with the Director of Food and Beverage
- , develops and implements strategy for operational management and development, meeting agreed organizational performance plans within agreed budgets and timeframes
- Manages and controls department expenditure, staying within agreed budgets and being cognizant of P/L for venue
ADDITIONAL RESPONSIBILITIES
- Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
- Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
To be aware of and ensure constant compliance with all necessary operational policies including:
- Health and Safety
- Food Hygiene
- Maintenance
- Emergency Procedures
- Liquor Licensing
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Attend mandatory meetings including divisional meetings, staff meetings, etc.
- Participate in community events and ensure corporate social responsibility goals of SLS are met.
- Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
- Keep work area clean and organized.
- Ensure confidential documents are kept in a secured area.
- When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
- Complete other duties as assigned by the Department Head.
- Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
- Ensure compliance with SLS policies and procedures.
OTHER DUTIES
Assimilate into SLS culture through understanding, supporting and participating in all SLS elements. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by SLS from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.