ibis Mackay is looking to welcome a Front Office All Rounder to join our growing Front Office team. As a Front Office All Rounder, your mission is to ensure our guests enjoy their stay with us through providing warm, genuine and responsive service.
The Role
- Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out.
- Assist with reservations tasks
- Assisting guests with requests and creating memorable experiences
- Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
- Daily liaison with inter-departments such housekeeping for guest movements, requests and activities
- Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay