We are seeking a friendly and enthusiastic Front Office Intern to join our team in Abu Dhabi, United Arab Emirates. As a Front Office Intern, you will gain hands-on experience in hotel front office operations by assisting with guest services, check-in and check-out procedures, reservations, inquiries, and day-to-day front office activities while developing strong communication, customer service, and hospitality skills.
- Greet and welcome all guests with warmth, professionalism, and a genuine smile
- Provide personalized check-in and check-out experiences
- Assist guests with inquiries, directions, and hotel information
- Offer welcome beverages or amenities upon arrival, based on guest status or preferences
- Coordinate with Front Office, Concierge, and Guest Relations to ensure a seamless guest experience
- Maintain a visible presence in the lobby and be readily available to assist or guide guests
- Promote hotel services, facilities, and ongoing promotions
- Handle guest feedback and resolve issues or escalate them appropriately
- Ensure guest preferences and special requests are recorded and communicated effectively
- Maintain a polished and professional appearance at all times, in line with brand standards
- Anticipate guest needs and offer relevant recommendations to enhance their stay