Front Office Employee

**Front Office Employee - Responsibilities**

Manage check-in and check-out procedures with attention to detail, ensuring accuracy in billing and guest satisfaction - Perform general administrative tasks including data entry, correspondence, and record-keeping; utilise property management systems to process reservations and guest information accurately

• Collaborate with colleagues across departments to meet guest needs promptly and professionally, whilst supporting the team during peak periods - Handle guest concerns and complaints with composure, working towards swift and satisfactory resolutions - Maintain a neat, organised front desk environment and ensure all documentation is filed appropriately