As a Switchboard & Reservations Agent, you are the calm centre of communication, the voice of Rimrock. From dining reservations to amenity requests, wellness bookings, directions, and everything in between, you are the first call guests make when they need something and the person they trust to make it happen. This role is about more than answering phones; it’s about patience, precision, steady support, and warm, human connection.
You ensure every request is received with care, communicated clearly, and fulfilled seamlessly. With your attentiveness, empathy, and steady pace, you turn each interaction into a moment of ease and reassurance.
Start Date: September 2026
Contract Type: Full-Time, Permanent
What You'll Be Doing
Guest Connection
- Answer all internal and external calls promptly, warmly, and professionally.
- Provide accurate information about hotel services, amenities, and local attractions.
- Assist guests with dining reservations, wellness bookings, transportation needs, and general concierge requests.
- Personalize each interaction with attentive listening, thoughtful recommendations, and follow-through.
- Maintain guest confidentiality and uphold Rimrock’s elevated service standards in every communication.
Operational Excellence
- Serve as the central liaison between guests and all operational departments, ensuring timely and accurate fulfillment of requests.
- Coordinate and track guest needs such as amenities, maintenance items, special occasions, and room preferences.
- Maintain accurate and detailed logs of all requests within Opera or hotel systems.
- Follow established protocols and service procedures with consistency and precision.
- Anticipate guest needs and identify opportunities to enhance the stay experience.
Team & Culture
- Foster a calm, cooperative, and supportive environment, even during busy periods.
- Build strong working relationships with Housekeeping, Front Office, Expeditions, and other operational teams to ensure seamless service.
- Demonstrate patience, teamwork, and reliable follow-through.
- Uphold Rimrock values of connection, growth, and authenticity in every interaction.
- Participate in ongoing service training, communication updates, and department initiatives.