Business Performance
- Set periodical Food & Beverage Service budget & forecast
- Analyze monthly P&L and month-end reports, identify deviation from business plan goals
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.
Food & Beverage Service Operation
- Ensure proper care, security and maintenance of Food & Beverage Service equipment through proper supervision of service personnel, including outside contractors
- Assume responsibility for shift supervisory duties, especially with VIP and "at cost" functions
- Inspect all work assignments and supervise the standards of all function rooms, outlet and adjacent public areas
- Supervise the maintenance of all public areas to be presentable with specific set-ups at all times
- Maintain the inventory stock of all equipment on and off the property
- Work with the culinary team to create attractive food products, presentations and improve food quality that support the image of the hotel
- Post all contracted function sheets and give instructions to team members to ensure the success of functions
- Develop and maintain the policies and standards of Food & Beverage Service Operations
- Implement safety and emergency procedures when necessary
Team Management
- Interview, select and recruit Food & Beverage Service employees
- Identify and develop team members with potential
- Conduct performance review with the team
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Prepare payroll and gratuity reports
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
- Manage organization and cleanliness of departmental areas by conducting weekly walk through with Hygiene Manager, Housekeeping and Engineering Department
- Perform other duties assigned by the Head of Department or Executive Committee