Responsible for co-ordination and scheduling of guest’s activity, developing Yoga program and to ensure smooth and efficient communications with hosts and guests by providing efficient service in all secretarial and reservations functions.
Ensure all dealings with guests at the Fitness areas to meet or exceed the resort operating standards.
Ensure all vicinity areas are kept clean and well maintained at all times.
Ensure the guest experience is relaxing and in accordance with the resort standards.
Ensure the health and safety of guests and employees are paramount at all times.
Ensure consistent guest experience development to ensure that innovation and uniqueness is maintained.
Ensure proper inventories of all operating equipment are conducted in line with audit standards in order to effectively manage operational cost.
Ensure that department follows hotels policies and procedures including health, hygiene, emergency and Fire prevention.
Ensure that the department follows safety and maintain confidentiality for all guests and colleagues at all times.
Able to promote and sell all programs (classes, activities, retail sale & service) to groups, conference, guests walk-in etc.
Able to upsell and cross sell all programs.
Able to implement and monitor up-selling strategies to maximise operational revenue.
Able to analyse and interpret the needs of guest and offer appropriate options, solutions and resolutions.
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