Sofitel New York is looking for an Assistant Front Office Manager who is an enthusiastic, hospitality-oriented professional to oversee all front desk operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of the Front Desk and among other departments.
What is in it for you:
- Employee Discount Travel Program
- Employee Assistance Program (EAP)
- Extended healthcare plan coverage
Opportunity to develop your talent and grow with the Company.
What you will be doing:
The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit:
- Ensures that all Front Office Policies and Procedures are adhered to
- Ensures VIP procedures are being met or exceeded on a daily basis for all Sofitel Le Club Members /VIP Guests
- Coordinate the Arrival, Stay and Departure experience for all Sofitel Le Club / VIP guests to ensure a seamless experience
- To understand and promote the hotel’s and departmental vision
- Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive Colleague relations
- Develop and maintain standards for the department, while adhering to Accor’s standards
- Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Heartist in their daily tasks relating to their roles
- Ensure that all Front Office team have the supplies needed to perform their duties
- Communicate and liaise effectively with other leaders in the department and hotel
- Creates an environment that allows Heartist to achieve job fulfillment and provide a path for career development with Sofitel Hotels & Resorts. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
- Responsible to balance operational, administrative and Heartist needs
- Responsible for ensuring consistency in exceeding guest service expectations
- Energize the brand by promoting our Guest loyalty program: Le Club
- Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelines
- Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation
- Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded
- Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office Heartist.
This salary range for this position is $68,000.00 - 72,000.00 a year