THE POSITION
Reporting into the Vice President Operations, the General Manager oversees the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. The maximization of financial performance, guest satisfaction and employee development is an integral part of the position. Furthermore he/she is involved in the development and communication of strategies, goals and objectives as well as the development, implementation and monitoring of financial and operational plans for the hotels while, managing, growing and fostering positive owner relations and maximizing performance.
Areas of Responsibility
Operations
Employee engagement
- Directly supervise the Executive Committee members and indirectly supervise all hotel personnel
- Carry out supervisory responsibilities in accordance with the Company’s policies and training programs
- Act as an integer role model, displaying explicit knowledge and awareness of company standards
- Build quality relationships to the management team
- Create team spirit
- Create effectively a collaborative and inclusive environment where all employees/colleagues are encouraged to provide input
- Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
Service
- Maintain product and service quality standards by conducting ongoing evaluations
- The attaining and maintenance of service levels that exceed expectations
- All areas of the hotel consistently maintained to standards of attractiveness, comfort and cleanliness
- Handles VIPs, understanding international protocols for government officials and royalty
Competitive
- Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
- Growing business – A good overview of finances, think about the future and decide on strategic initiatives
- Dealing with media
Financial
- Maximizing financial performance
- Efficient operation and cost control of all hotel departments and facilities
- Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan
- Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc.
- Energy consumption is monitored and minimized
- Preserving & maximizing hotel asset
Personal development
- Passion to grow & develop - Feel encouraged and reinforced by own success
- Approach tasks with courage and self-confidence
- Trusts and shows confidence in others: delegates effectively
- Remain professional and constructive in extraordinary situations
- Show good self- and time management
Leadership
- In time of crisis: Able to take logical decisions and immediate actions
- Create an environment which encourages innovation; breaks down hierarchy; challenges thinking in a constructive way
- Foster and push others to think clearly and solve problems properly by asking probing questions
- Build a network of key people (owners, community etc.)
- Developing People - Promote integrity by fostering a "speak-up" culture and demands fair and respectful behaviour and enforces compliance
- Markets plans and ideas successfully
- Reduces key and complex ideas and messages to clear, memorable, and compelling statements
- Convince others; negotiate; debate, find win-win solutions
Our Culture / What we stand for
- Passion for Excellence
- Passion and pride for our brands, our people, our guests
- Entrepreneurial spirit & confidence: you are Entrepreneurs, fully accountable, with strong KPIs and freedom too
- Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the field
- Trust and transparency: share everything, no taboo. Feedback is a gift
- Long-Term relationship: with owners as well as talents. Creating a strong sense of belonging
- Bespoke & Free: 100% experience driven. Tailored services. Unlock creativity
Living MGallery / How you will shine
- Authentic, sense of welcoming and strong proximity
- Distinguished presence, verbal, and written communication
- Natural and outgoing social/interpersonal skills
- Humble excellence, combined with true sincerity and simplicity
- Personalizing, caring & inclusive leader
- Creative and pioneer mindset
- Sensitive to the details that make a stay memorable
- Generous, likes sharing unique stories
- Open minded, curious, attracted by local culture and art, committed to enhancing heritage
- A true willingness to drive change and work for a meaningful brand