We are seeking an experienced and detail-oriented Executive - Housekeeping to join our hospitality team in Mysuru, India. In this pivotal role, you will oversee all housekeeping operations, ensuring exceptional cleanliness, organization, and guest satisfaction across our property. You will lead with integrity, drive continuous improvement, and maintain the highest standards of quality while fostering a collaborative and supportive work environment. Your strategic vision and operational excellence will directly impact our guests' experiences and our organization's reputation.
- Oversee all housekeeping operations and maintain responsibility for the cleanliness, hygiene, and overall quality standards throughout the entire property
- Conduct regular room inspections and comprehensive quality audits to ensure compliance with organizational standards and guest expectations
- Coordinate with external housekeeping service providers, monitor daily performance delivery, and verify that contracted services meet agreed-upon standards
- Identify quality deficiencies promptly, communicate concerns assertively yet professionally, and implement corrective actions to resolve issues
- Manage and verify vendor invoices against actual services rendered, ensuring accuracy and cost-effectiveness in all housekeeping expenditures
- Collaborate effectively with Front Office, Maintenance, and other departments to ensure seamless operations and exceptional guest experiences
- Address guest feedback and complaints regarding cleanliness and quality with empathy and transparency, working toward swift resolution
- Oversee inventory management of linens, cleaning supplies, and housekeeping equipment, maintaining optimal stock levels at all times
- Support property audits and inspections, contributing to the continuous development and refinement of quality assurance protocols
- Train, mentor, and develop housekeeping staff, fostering a culture of excellence, accountability, and professional growth
- Track and analyze performance metrics, identifying trends and implementing data-driven improvements to enhance operational efficiency
- Maintain detailed documentation of inspections, incidents, and corrective actions, ensuring transparency and compliance with organizational policies