Working alongside our experienced Conference and Events Sales team, you'll lead the operational delivery of events from planning to completion, ensuring every event runs seamlessly and delivers an exceptional guest experience.
What you'll be doing.
- Lead and develop a dedicated operations team, creating a positive high performing culture
- Oversee the operational delivery of conferences, meetings, functions, gala dinners and events
- Ensure guests are delivered to a consistently high standard, with a strong focus on guest satisfaction and attention to detail
- Work closely with the Conference and Events sales team to ensure a seamless transition from event planning to operational delivery
- Collaborate with the Executive Chef, Sales team and AV provider to ensure all event requirements are delivered
- Manage event setup, serviced delivery and operational requirements across the hotel's conference and event spaes
- Identify opportunities to improve processes, service standards and the overall event experience
- Lead by example and support the team to deliver exceptional service