This is a hands-on leadership role where you will take ownership of the housekeeping operation across guest rooms, public areas and laundry services. You will lead a large and diverse team, ensuring consistent presentation standards, strong productivity, and a seamless guest experience across a high-volume resort environment.
You’ll be actively involved in day-to-day operations while also driving team performance, quality standards and continuous improvement—particularly throughout the ongoing refurbishment period.
Key Responsibilities
- Lead and drive daily housekeeping operations across rooms, public areas and laundry services
- Manage, develop and support a large housekeeping team to deliver consistent, high-quality standards
- Oversee rostering, productivity and labour efficiency across the department
- Maintain strong stock control of linen, amenities and housekeeping supplies
- Oversee in-house laundry operations, ensuring efficiency, quality and turnaround standards are met
- Conduct regular quality inspections and ensure compliance with brand and presentation standards
- Work closely with Front Office, Maintenance and other departments to ensure smooth daily operations
- Manage recruitment, onboarding and ongoing training of team members
- Respond to guest feedback and drive continuous improvement initiatives
- Support the delivery of refurbishment works while maintaining guest experience standards