Front Office Manager

Novotel London Blackfriars are looking for a fun and enthusiastic Front Office Manager to lead the front office operation and deliver exceptional guest experiences within our hotel. This is an excellent opportunity for a motivated hospitality professional with strong operational knowledge, leadership skills and a passion for service excellence. Due to the nature of the role, full flexibility is required to work a variety of shifts, including evenings, weekends and bank holidays, in line with business needs.

Key Responsibilities

Front Office Operations

• Oversee the daily operation of the Front Office department, ensuring all service standards are maintained
• Coordinate effectively with Housekeeping and other departments to resolve operational and administrative matters
• Manage room inventory and guest arrivals to ensure smooth and efficient operations
• Handle VIP guests, group arrivals and high occupancy periods with attention to detail
• Support revenue growth by analysing market trends and encouraging effective room upselling
• Ensure exceptional customer service is delivered at all times

Team Management

• Recruit, train, mentor and develop Front Office Team Members
• Conduct performance reviews
• Prepare departmental rotas and lead regular team meetings
• Maintain high standards of presentation, professionalism and service within the team
• Foster a positive and productive working environment