MAIN DUTIES AND RESPONSIBILITIES
- Assist the smooth running of the Kids Club on a day-to-day basis to achieve the highest possible levels of guest satisfaction.
- Create new, unique and interesting kid's activities that draw upon the best cultural, activities or other offerings of the area in which the hotel is located. Ensure outsourced service provides are of good quality.
- To have a complete knowledge of the products and services offered by the hotel.
- To lead the implementation of all health and safety codes in the kids activities of the hotel, and in particular to take full and complete care of children.
- Take the lead of the Rixos Children program.
- Provides a safe, fun and interactive environment to children using the Kid’s Club
- Conducts all activities in a positive and professional manner.
- Supervise activities of all assigned children in the Kid’s Club area and ensures child remains in designated area.
- Provide childcare to children including paging parent/guardian if necessary to assist with discipline issues and attending to personal needs.
- Participate and entertain children with games or other approved activities.
- Follows all Kid’s Club policies and procedures.
- Report any child health concerns to Recreation Manager so a Health Alert may be posted if required.
- Responsible for general cleaning duties in Kids Club including disinfecting toys.
- Ensure parent/guardian has signed Kid’s Club Agreement/Information Form.
- Ensure individual checking in the child is listed on the Kid’s Club Agreement/Information Form.
- Ensure parent/guardian completes and signs the Kid’s Club Register when checking in and checking out children.
- Develop and maintain a strong working environment with the other departments.
HOW YOU CAN SUCCEED IN THIS ROLE
- Within Rixos, the top-performing people who do this job always demonstrate the following attitude
- Working with Others.
- They always try to anticipate and exceed the needs of customers and colleagues.
- They use their own initiative and good judgement to solve problems in a calm and efficient way.
- They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team.
- They act with personal professionalism and integrity at all times
- Taking Responsibility:
- They always conduct business honestly and fairly. They keep sensitive information confidential.
- They can prioritize their workload effectively and be organized and structured at work.
- They manage their time and pay attention to detail. They know their jobs and are able to work without close supervision.
- They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.
Delivering Results:
- They are committed to meeting and exceeding all performance standards.
- They constantly look to develop their own professional skills and abilities.
- They perform job tasks in line with established policies and procedures.
- They always try to provide a top-quality experience to all our guests.