Bellman

· Greet guests upon arrival and departure with a warm and friendly attitude.

· Assist with luggage handling, including delivery and storage.

· Provide guests with information about hotel facilities, services, and local attractions.

· Help arrange transportation, including taxis, shuttles, and car services.

· Escort guests to their rooms, ensuring they are settled and comfortable.

· Keep the lobby area clean and presentable.

· Assist in coordinating special requests and ensuring guest satisfaction.

· Work collaboratively with other hotel departments to ensure a seamless guest experience.

· Report suspicious people, behaviour, parcels and vehicles to hotel Security.

· Personalize the interaction in anyway and engage with Guests as individuals.

· Remain up to date and knowledgeable regarding nearby places of interest, promotions and events.

· Offer accurate directions with a complimentary map of surrounding area while offering directions.

· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.