We are seeking a professional and enthusiastic Hostess to join our dynamic team in Riyadh, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and organized dining experience. This position requires exceptional organizational skills, genuine hospitality, and a commitment to delivering outstanding customer service in a fast-paced, collaborative environment.
- Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fair distribution among service staff
- Maintain comprehensive knowledge of the dining room layout, table configurations, restaurant capacity, hours of operation, dress code, and pricing structure
- Manage restaurant reservations efficiently by taking, recording, and confirming bookings in accordance with departmental standards
- Answer telephone calls within three rings using proper salutations and professional telephone etiquette
- Communicate reservation changes and cancellations to management promptly as they occur throughout your shift
- Review the reservation book daily, pre-assign designated tables, and follow up on all special guest requests
- Ensure all menus and check folders are cleaned, organized, and available in sufficient quantities
- Maintain a clean, organized, and welcoming hostess stand at all times
- Monitor guest reactions and confer frequently with management to ensure guest satisfaction and address concerns promptly
- Anticipate heavy business periods and organize procedures to manage waiting lines efficiently
- Respond to guest inquiries accurately and provide information about hotel services and activities
- Handle guest complaints with professionalism, following established procedures to ensure immediate resolution and guest satisfaction
- Assist restaurant staff with their duties when requested to optimize service delivery and maintain a cooperative working environment
- Monitor table clearing and resetting procedures to ensure compliance with departmental standards
- Promote food and beverage outlets to guests during slower periods
- Maintain high standards of personal appearance, hygiene, and professional presentation at all times
- Report for duty punctually, wearing the correct uniform and name tag
- Comply with all hotel policies, fire safety procedures, health and safety regulations, and local legislation
- Attend training sessions and meetings as required
- Remain flexible and willing to extend job duties to meet business demands and guest service needs