Reports To: Beverage Manager or Director, Food & Beverage Director, & Assistant F&B Director
Supervises: Bartenders, Cocktail Servers, Bar Backs under the guidance of the Beverage Manager / Director.
General Purpose: The Lead Bartender assists, under the direction of the Beverage Manager / Director, in the curation, creation, and execution management of the Cocktail and Spirits program for the restaurant with a concentration on the Lounge area and team.
Specific Responsibilities:
Service + Team
- Ensure total guest satisfaction and ensure the finest quality of food and beverage.
- Provide the highest and most efficient level of food and beverage service expected by the guest.
- Hold the lounge team to 21c service standards.
- Constantly seek improvement in self, team, and what we deliver.
- Engages with guests and teammates while on the floor to promote beverage program awareness and sales.
- Cultivates a following of regulars.
- Stays aware of market trends, i.e., economy, creative ideas, new product.
- Creates a total awareness of in-house VIPs and reviews names with staff members during pre-service meetings.
- FOH F&B (Events included) Staffing responsibilities.
- Screens Lounge / Bar team applicants in the interview process in conjunction with the F&B Management team.
- Provides approval / denial recommendations for restaurant Bar positions to the Beverage Manager / director, F&B + AF&B Directors.
- Works with scheduling manager to ensure all bar team beverage training is scheduled and complete for new hires.
- Assists in upholding property Alcohol policies within 21c, state, and municipality guidelines.
- Assists with Tracking + ensuring teammate alcohol license compliancy (where applicable).
- Works to keep teammate morale high.
- Coach employees on ways to work efficiently with each other.
- Constantly seeks improvement in self, staff, and 21c.
- Enforces proper dress guidelines for all teammates.
- Role of teacher, trainer, developer.
- Train, train, and train team some more. Assists the Beverage Manager / Director with verbal and written quizzes on cocktails and spirits.
- Assists the Beverage Manager / Director in the development, implementation, and maintenance of beverage training policies for Bar positions – both onboarding and continued education.
- Responsible for ensuring the Bar/Lounge Team adheres to all beverage operational systems and assist in incorporating them into training systems.
- Assists the Beverage Manager / Director to maintain steps of Beverage service protocols and Beverage standards of service in Bar / Lounge areas.
- Assists the Beverage Manager to ensure all Beverage training, policies, systems, product + menu information are built and maintained within MISEbox for all teammates.
- Beverage Procurement and Inventory responsibilities
- Assists the Beverage Manager / Director on Alcoholic Beverage procurement and inventory management at the discretion of the Beverage Manager / Director.
- Responsible for conducting Monthly inventories with the Beverage Manager / Director.
- Works with the Beverage Manager / Director and 21c F&B Operations team to incorporate and maintain compliancy to all 21c and Ennismore brand partnerships.
Marketing
- Works with F&B Management and Brand / Marketing Team to develop and provide content through various media channels regarding the Beverage Program.
- Works with the F&B, Sales, and Marketing Leadership Teams to concept, curate, plan, and execute specialty Beverage and Culinary events.
- Is current and comfortable with being on camera and in media interviews.
Operations & Admin
- Assists the Beverage Manager / Director to curate, manage and maintain cocktail and spirits lists on all Restaurant beverage menus.
- Assist the Beverage Manager / Director in the selection, inventory, and maintenance for Beverage glassware, tools, and equipment.
- Available for all Manager and Bar Meetings as designated by the F&B Management Team.
- Access to 21c property Network and Email. Stays on top of communication in a timely manner.
- Access to Beverage Inventory System. Stays on top of maintenance as directed by the Beverage Manager / Director.
- Access and Contributor to MiseBox (Teammate Training Software).
General
- Reports to work on time and ready to work scheduled shift.
- Maintains a positive, friendly attitude with teammates and guests.
- Maintains a clean, orderly appearance of self and all F&B operations areas.
- Assists/executes any and all tasks as assigned by the F&B Director and Assistant F&B Director.
- Embraces new ideas and quickly adapts to rapidly changing circumstances.
- Identifies and seeks solutions for problem areas.