F&B Guest Relations Executive
Are you passionate about creating memorable guest experiences, building strong relationships, and working collaboratively with others? As an F&B Guest Relations Executive, you will be an ambassador for the exceptional service and culinary experiences that define our Food & Beverage operations.
You will support both the guest-facing and administrative aspects of the department.
What you will be doing:
- Assist F&B operations in providing warm, professional, and attentive service to guests across our Food & Beverage outlets.
- Assist guests with menu selections, providing accurate information on menu items, beverages, promotions, and preparation methods.
- Handle Food & Beverage inquiries and direct them to the appropriate outlet or department.
- Prepare correspondence, reports, letters, meeting minutes, and other departmental documents.
- Maintain accurate Food & Beverage files and records.
- Assist with the preparation and printing of menus and other F&B materials.
- Create and maintain departmental databases, including supplier, guest, and business contact information.
- Coordinate closely with other departments to support Food & Beverage and Culinary operations.
- Assist with purchase requests and other departmental administrative processes.
- Process and coordinate monthly attendance and payroll information for F&B Service and Culinary teams.
- Provide administrative and operational support to the Food & Beverage leadership team as required.
- Support hotel operations and special events when required.