Brown’s Beach House is Fairmont Orchid’s signature AAA Four Diamond fine dining restaurant well known for incomparable Hawaii Regional Cuisine and a spectacular oceanfront setting. Our innovative cuisine draws from simple pure flavors of locally grown produce and a diverse variety of fresh seafood.
What you will be doing:
- Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale, and fast-paced environment.
- Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up, and ambiance control.
- Prepare appropriately for anticipated dining traffic by creating communication for servers & designating server section assignments.
- Ensure guests receive a warm welcome, timely service, and a fond farewell, using guest names to offer a personalized service
- Maintain menus to ensure we always have an adequate, clean supply
- Ensure cleanliness & orderliness of the host stand, including surrounding work areas.
- Control the flow of service in the dining outlet by seating guests in station rotation while maintaining the guest center reservation management system (Open Table)
- Handle reservation inquiries, take incoming telephone calls, note special requests by guests, and indicate special attention to VIP guests
- Perform opening/closing side duties as assigned and set all tables according to standards and procedures
- Assist other Food & Beverage outlets with their operations during peak times or when required
- Apply necessary precautions regarding the hotel's food safety and hygiene standards (HACCP)
- Be well versed in hotel fire & life safety/emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel