Oversee Elite guests stays; which includes pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay.
Determine amenities for all Elite guests and coordinate directly with management team.
Coordinate and take ownership of all corporate, ownership requests and bookings.
Seeks out opportunities for guest-centric experiences in all outlets of the hotel.
Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees.
Look for new/innovative ways to provide anticipatory service.
Coordinate among all departments for seamless execution of service
Administrative Responsibilities include
Manage and respond to customer comments received via the various platforms such as the electronic questionnaire system and social networks, etc.
Facilitate recognition of employees based on guest feedback
Coordinate and assist in the planning and execution of certain guest and employee relations events.
Support the management of the General Manager's calendar including booking of meetings, etc.
Perform administrative skills such as e-mailing, typing, copying, faxing, opening and sorting mail, coordinating appointments for General Manager, and answering telephones according to Fairmont standards
Assist in reviewing guest reservations requests and correspondence via Executive Office, using property management system and revenue management principles and reports to make rate and availability decisions
Handle complaints in the absence of the General Manager and Hotel Manager and inform them of action taken and follow up required.
Assist with follow ups to guests on behalf of the General Manager.
In addition, the Executive Admin provides a variety of reports and maintains multiple informational databases
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