Lead, supervise, and manage the housekeeping team by providing clear communication, comprehensive training, coaching, and constructive performance feedback to ensure maximum efficiency and staff development
Conduct daily inspections of all guestrooms, public areas, exterior spaces, and back-of-house areas to maintain the highest cleanliness standards and ensure compliance with organizational policies
Monitor and oversee the completion of deep cleaning programs, assign tasks strategically, and ensure smooth workflow throughout the department
Manage staff recruitment, onboarding, performance evaluations, and disciplinary actions while maintaining transparent and empathetic communication with all team members
Issue daily assignments to staff, review special requests and priority areas, and manage the Lost and Found system to ensure optimal coordination and guest satisfaction
Control inventory by issuing supplies and goods to staff at the beginning of shifts, ensuring adequate resources are available while managing expenses effectively
Respond promptly to guest questions and requests, providing assistance, direction, and information to enhance the guest experience
Ensure strict compliance with accident prevention programs, health and sanitation regulations, and quality assurance standards to maintain a safe and clean environment
Analyze operational data, identify areas for improvement, and recommend and implement procedural changes to enhance efficiency and service quality
Collaborate with other departments to coordinate services and resolve issues in a timely and professional manner
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