The Kids Club Manager is responsible for overseeing the daily operations, programming, and team management of the Kids Club. This role ensures that all children’s activities are delivered in a fun, safe, and engaging environment that aligns with the entertainment standards.
- Oversee the day-to-day operations of the Kids Club, ensuring cleanliness, safety, and adherence to company standards.
- Develop, implement, and evaluate a dynamic schedule of age-appropriate activities and themed events.
- Manage Kids Club inventory, supplies, and budget under the supervision of the Entertainment Manager.
- Recruit, train, and supervise Kids Club team to maintain high service and safety standards.
- Deliver exceptional customer service and create memorable experiences for children and families.
- Communicate effectively with parents/guardians regarding their children’s participation and well-being.
- Handle guest feedback, concerns, and incidents promptly and professionally.
- Collaborate with the Entertainment Manager to plan and promote new and creative programs, themed events, and seasonal activities.
- Maintain accurate records of incidents, attendance, and staff certifications.