The Associate Director, AMI Clinical Engagement will serve as a player-coach and onsite leader for the Allergan Aesthetics Training Center in Austin, Texas. This role is responsible for managing the day-to-day operations of the onsite Clinical Education team while actively supporting and delivering training programs. The Associate Director will partner closely with leadership to ensure consistent execution of training center programs, adherence to standard operating procedures, and alignment across training locations, including Irvine and Atlanta. This individual will also serve as a trainer, delivering presentations and hands-on clinical education to customers, as needed. This position requires regular onsite presence in Austin.
Essential Duties and Responsibilities:
- Lead and manage the onsite Clinical Education team to support the delivery of high-quality training programs and operational excellence.
- Serve as a player-coach by actively delivering presentations, demonstrations, and hands-on training during training programs.
- Oversee day-to-day training center operations, including staffing, scheduling, onboarding, workflow coordination, and resource utilization.
- Ensure consistent adherence to training center SOPs, policies, and procedures to maintain standardization across all training centers.
- Partner closely with leadership to plan, implement, and monitor training center activities and priorities.
- Support onboarding and training of new team members, including role-specific training, operational expectations, and SOP compliance.
- Monitor workflows and identify gaps, inefficiencies, and opportunities for process improvement.
- Recommend and implement operational enhancements to improve training quality, efficiency, and consistency.
- Collaborate with Educational Engagement and other cross-functional partners to ensure alignment and consistency in program execution.
- Provide coaching, feedback, and performance support to team members, including delegation of work and oversight of progress toward goals.
- Serve as a liaison between the training center team and leadership, providing regular updates on operations, challenges, and opportunities.
- Support development and refinement of training protocols, clinical policies, and center-based procedures.
- Ensure training activities are conducted in compliance with applicable regulatory and quality requirements.
- Travel as needed to support clinical engagement initiatives, training programs, and cross-center consistency.
- Perform other duties as assigned.