About The Role:
Effective management of the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis and simple configuration changes to ensure an efficient and effective system.
Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
Oversee the lobby services including car parking and porterage, ensuring VIP and other guest arrivals and departures are as smooth and efficient as possible to maximise guest satisfaction.
Daily liaison with the Reservations office to ensure accuracy in room allocation and maximisation of yield in order to drive the financial performance of the hotel.
Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson to ensure the correct information is relayed.
Establish, in conjunction with the General Manager, financial performance targets for revenue, expenditure and market share and ensure department achieves these targets.
Strive to implement the Accor Vision and demonstrate active use of Accor Heartist Values in order to lead by example.
Assist in the development of the Annual Business Plan and Financial Budget.
Any other duties assigned by your manager.
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