Consistently offer professional, friendly and engaging service
Demonstrate Fairmont Corporate standards and Service Promise standards in every interaction with guests and colleagues.
Make certain that all Fairmont Château Laurier policies, procedures and corporate standards are known, followed and acted upon at all times
Responsible for all aspects of the Fairmont Gold operations, to ensure a smooth operation and the highest level of guest satisfaction at all times
Review all Fairmont Gold reservations to ensure all standards are met
Ensure that the reservations of our ALL Accor Live Limitless Members are in order and that members’ expectations are met
Direct and execute approved plans and programs for Fairmont Gold in accordance with company and hotel policies
Track and forecast daily, weekly and monthly Fairmont Gold occupancy
Control room inventory including out of order rooms, sell outs, preventive maintenance and special room projects
Ensure the highest revenues possible are generated by participating in, supporting and promoting the Fairmont Gold upsell program as well as monitoring honour bar revenue
Provide exceptional concierge information to our guests
Establish and maintain communication with all Fairmont Gold staff on a daily basis
Develop and maintain contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the city
Strong and effective communication with all other departments, highlighting Fairmont Gold requirements from supplies to manpower requirements to ensure proper level of service to our guests
Attend Department Communication meetings and other meetings in absence of Fairmont Gold Director
Maintain and report housekeeping and maintenance deficiencies in the department
Provide exceptional service in the Fairmont Gold lounge
Responsible for overseeing the set up and break down of all food and beverage presentations in the lounge (breakfast, coffee/tea service, bar service and canapés)
Assist guests regarding food and beverage menu items
Have knowledge of all menu items, garnishes, contents and preparation methods
Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next
Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered
Participate in recruitment, selection and performance management (including corrective action), of all colleagues working in Fairmont Gold
Participate in the orientation and cross training process of all hotel colleagues who provide services to Fairmont Gold guests
Ensure that the appropriate service levels are provided and achieved at all times
Participate actively in the achievement of Guest Satisfaction initiatives
Participate actively in the hotel community to further inter-departmental working relationships
Take ownership in the achievement of Colleague Engagement Survey objectives
Promote and enforce the hotel’s Health & Safety standards and emergency procedures
Promote and adheres to the company’s Environmental and Green Team policies and procedures
Perform related duties and special projects as assigned
Hunt on autopilot
New Fairmont Gold Supervisor jobs in Ottawa, in your inbox.
The boar re-runs this search every day and emails you what’s new — scraped straight from company career sites, no recruiter spam. Free.