What you will be doing:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
- Oversee all operational areas of our 185 room Hotel, including Rooms (Front Office, Royal Service, and Housekeeping), Food & Beverage (Banquets, Restaurants, Bars and Culinary), Spa, and Security.
- Lead and support all operational departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
- Support the General Manager in the overall management and strategic direction of the hotel
- Ensure on going daily mentoring, coaching and development of the Operational team & Department Heads
- Champion employee engagement and promote a collaborative and inclusive environment
- Ensure that monthly financial outlooks are on time, on target and accurate
- Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
- Maintain product and service quality standards to exceed guest expectations and ensure all brand essentials and standards are in place and executed consistently
- Ensure full compliance with operating controls and legislation
- Participate & attend operational department shift meetings, weekly forecast meetings as well as monthly departmental meetings
- Champion and support the Hotel’s Service Excellence Committee and Sustainability Committee
- Own and champion all Operational aspects of the Accounting & Operation Annual Audit
- Working onsite, with a schedule that reflects the business levels and operational needs of the resort, including weekends and holidays
- Follow hotel policies, procedures and service standards
- Follow all health and safety policies