Caring for Caregivers/EAP Counselor

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Caring for Caregivers/EAP Counselor

Location

Medina

Facility

Medina Medical Office Building

Department

Caring for Caregivers-Caregiver Office

Job Code

T98073

Shift

Day/Evening Rotation

Schedule

8:00am-4:30pm/10:30am-7:00pm

Job Summary

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

The Professional Health Coordinator serves a key role in Cleveland Clinic’s Employee Assistance Program (EAP). This role includes assessment, case management, short-term counseling, and support for both mandatory and voluntary caregivers—primarily healthcare professionals with concerns such as substance use, mental health, or cognitive issues.

Caregivers in this position must manage sensitive and complex cases with discretion, professionalism, and high emotional intelligence. They will collaborate with hospital leadership, work across all organizational levels, and may contribute to compliance monitoring and program development.

A caregiver in this role will at rotating locations, primarily between Medina and Mercy Hospitals. Two evenings per week is required, 10:30 a.m. – 7:00 p.m. and then either 8:00 a.m. – 4:30 p.m. or 8:30 a.m. – 5:00 p.m.

Occasional schedule flexing may be required for critical employee situation.

A caregiver who excels in this role will:  

• Provide assessment, coordination, case management and monitoring of mandatory participants, including licensed healthcare professionals and physicians with suspected issues of impairment. 

• Provide consultation to hospital leadership on the identification and resolution of job performance problems relative to employee personal problems. 

• Provide short-term counseling and supportive services to voluntary participants. 

• Assist with program promotion and awareness by establishing relationships with key hospital personnel and conducting presentations. 

• Staff all critical cases with senior Caring for Caregivers leadership, as well as the Licensed Professionals Health Committee and Physician Health Committee when indicated. 

• Complete all documentation in adherence with professional and departmental standards. 

Minimum qualifications for the ideal future caregiver include:  

• Master's degree in one of the Behavioral Sciences. 

• Licensed Independent Social Worker (LISW), or Licensed Professional Clinical Counselor (LPCC) required. 

• Minimum five (5) years of experience with direct clinical services, including broad exposure to chemical dependency and psychiatric diagnoses 

Preferred qualifications for the ideal future caregiver include:  

• Licensed Independent Chemical Dependency Counselor (LICDC) in chemical dependency counseling preferred. 

• Certified Employee Assistance Professional (CEAP) preferred 

• Prior experience in employee assistance program (EAP) and/or clinical experience with professional populations

• Knowledge of or experience in healthcare professional impairment and rehabilitation

Physical Requirements:

• A high degree of dexterity to produce materials on a PC.
• Normal or corrected vision and hearing.
• Extensive sitting and frequent walking.
• Occasional lifting or carrying up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.