We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Concierge. The knowledge of a great Concierge is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay.
What you will be doing:
Reporting to the Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
- Assist guests regarding hotel facilities in an informative and helpful way
- Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
- Assist guest with dining reservations and handling group and special occasions dining needs
- Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure
- Act as a liaison and resource for other departments and employees of the Hotel
- Follow department policies, procedures and service standards
- Assisting with the care and supervision of the Jasper Park Lodge’s Canine Ambassador
- Constantly be aware of daily functions and promotions in the hotel
- Following all safety and sanitation policies
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
- Assist with VIP Concierge duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner
- Assisting guests with dining, BBQ orders, flower requests, cabin stock requests, activity bookings, spa and transportation inquiries
- Meet and greet with all arriving Concierge Guests, provide hotel orientation and escort guests to room
- Remain in regular contact with guests in house to ensure a seamless, personalized, enjoyable, and comfortable stay
- Surprise and delight at every opportunity and work with other departments to expedite requests
- Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival.
- Personalize pre – arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Other duties as assigned