Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Department Supervisor, you will lead the daily operations of the Emergency Department Registration team, ensuring patients receive an exceptional experience from the moment they arrive. You will serve as a mentor, technical resource and coach, fostering a collaborative, inclusive environment where caregivers feel supported and empowered to succeed. By promoting accountability, engagement and continuous learning, you will help your team deliver accurate, efficient registration services while supporting Cleveland Clinic's commitment to world-class patient care.
In this leadership role, you will oversee workflow, implement departmental goals, monitor performance and identify opportunities to improve processes that enhance both the patient and caregiver experience. You will partner with leadership to drive operational excellence, ensure compliance with organizational standards and develop caregivers through ongoing training and professional development. Healthcare registration experience, preferably in an emergency department or other high-volume registration setting, is strongly preferred.
A caregiver in this position works Day/Evening Rotation| 12:30pm - 9:00pm.
A caregiver who excels in this role will:
Supervise caregivers in daily operations.
Maintain staffing levels.
Approve and schedule paid time off and leave requests.
Provide leadership and training.
Coordinate and provide orientation and education.
Analyzeworkflowand procedures.
Identifyand implement opportunities to improve procedures, processes, speed,qualityand effectiveness.
Ensure cross coverage.
Develop an effective work team.
Encourage and support morale building activities.
Communicatewith caregivers and provide orientation on policies.
Minimum qualifications for the ideal future caregiver include:
HighSchoolDiploma or GED
2years of experience as a work leader, teamleador project manager
OR 1year of supervisory experience in a related field
Preferred qualifications for the ideal future caregiver include:
Associate’sDegree
Healthcare registration experience
Physical Requirements:
Personal Protective Equipment:
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.