Commercial Business Analyst - Telecoms

As a Commercial Telecoms Business Analyst, you will be the Telco SME for UW, providing vital market insights and leading major industry change projects. We are looking for a proactive, self-starting individual with a "straight shoulders" mentality—someone who takes full responsibility for challenges and sees them through to completion. You should be a confident communicator and an open listener who is naturally curious about data and how it can inform customer-centric decisions.

We deliver progress. What you’ll do and how you will make an impact...

You will drive the evolution of our Telecoms offering by leading industry change projects and identifying opportunities for continuous improvement within our systems and processes.

Your responsibilities will include:

• Leading industry change projects, such as the decommissioning of legacy services, customer migrations and Exchange Exit/Evolution.
• Acting as a Telco SME, providing market insights to the Product and Operational teams.
• Managing third-party relationships, including ongoing account management and due diligence for new suppliers.
• Performing small-scale trials with Telco suppliers to determine the viability of new products.
• Translating technical design documents into clear business requirements.
• Maintaining regulatory knowledge by attending industry calls and cascading insights to relevant stakeholders. You'll work with the Regulatory teams to implement industry wide regulatory change into Operational processes.

We work together. Your team and the people you will work with...

As part of the Commercial Telecoms team, you will act as the primary interface between the Commercial, Product, and Technology departments. You will collaborate with a wide range of internal stakeholders, including Marketing, Legal/Privacy, Operations, and Learning & Development. Externally, you will manage relationships with third-party broadband suppliers and represent UW on industry calls to maintain our regulatory and market standing.