Commercial Growth Manager

We are seeking a commercially astute Commercial Growth Manager with a track record of driving revenue and scaling consumer service portfolios to join our Commercial Development team - the heart of our growth engine. You'll be a data-led decision-maker who excels at translating complex trading metrics into actionable growth strategies and tangible financial results.

We deliver progress. What you’ll do and how you will make an impact...

As a subject matter expert on channel performance, you will drive the strategic growth of our utilities product portfolios. Your responsibilities include:

• Customer Retention Strategy: Developing and managing customer retention programmes across our multi-service proposition
• Strategy & Forecasting: Leading the delivery of quarterly forecasts and developing robust growth strategies to achieve business targets.
• Performance Analysis: Producing deep-dive reporting and dashboards (using SQL and Looker) to identify areas of concern, opportunity, and success.
• Commercial Enablement: Building business cases for commercially-led decisions and negotiating external partner contracts and commercial terms.
• Data Governance: Owning the selection, extraction, and compliance of data for outbound dialling.
• Process Improvement: Identifying barriers to trading performance and collaborating with stakeholders to streamline complex processes

We work together. Your team and the people you will work with...

You will join our Commercial Growth function, reporting directly to the Commercial Development Director. This is a highly collaborative role where you will act as a bridge between multiple departments. You’ll work closely with Operations, Product, Marketing, Finance, and Data teams to ensure priorities are aligned and complex initiatives are delivered. You will also lead cross-functional working groups and manage relationships with external partners to drive and govern key business changes.