Office Coordinator

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre Lodge
Department: PMH Lodge
Reports to: Manager
Salary Range: $ 32.59 to $ 40.74 per hour
Hours: 37.5 hours per week
Shifts: Monday to Thursday 12-8 pm and Sunday 12-8 pm
Status: Permanent Full-Time
Closing Date: May 19, 2026

Job Summary

The Princess Margaret Cancer Centre Lodge provides temporary accommodation for cancer patients who come to Toronto to receive cancer treatment.  As an integral part of the Princess Margaret Lodge, the primary responsibilities of the Coordinatorinclude: admission criteria/bookings, resident check-in and check-out, managing resident relations, etc.; aligning with Princess Margaret Cancer Centre, Corporate Standards and Priorities, ensuring all rules and corporate policies are implemented; performing cross-functional and/or other duties consistent with the job classification, as assigned or requested.

KEY RESPONSIBILITIES

Oversees all Princess Margaret Cancer Centre Lodge Office Administrative Operations

1. Provides frontline services for residents in a hotel-like environment
2. Manages incoming accommodation reservations, emails and telephone calls for new residents
3. Adheres to resident admission criteria
4. Promotes hospitality in person, over the phone and via email
5. Registers residents upon check-in and check-out with electronic scheduling system
6. Conducts daily shift handovers and creates tracking reports (i.e., room lists occupancies and vacancies, meal count, housekeeping services, etc.)
7. Receives payments in multiple formats (e.g., cash, and/or credit card payments)
8. Accounts for cash and credit/debit card receipts
9. Prepares Month End and relevant Financial Reports
10. Ensures residents comply with PM Lodge rules

Oversees all Princess Margaret Cancer Centre Lodge Resident Relations

1. Oversees day to day organization of reservations, resident inquiries, transportation, and overall resident satisfaction at the point of check-in and check-out
2. Resolves any guest concerns regarding booking inquiries, conflicts and room assignment
3. Responds to emergency situations, as per established guidelines, to ensure resident safety, including taking the lead and directing staff, as required
4. Communicates regularly with PM Lodge staff on the topic of specific guest requests (e.g., room relocation, housekeeping needs, etc.)
5. Problem solves and escalates PM Lodge issues, as required

Oversees the Princess Margaret Cancer Centre Lodge Facilities, Staff and Volunteers

1. Oversees front desk and Lodge staffing, payroll submissions, and vacation requests, as required
2. Oversees staff sick time and ensures staff coverage, as required
3. Maintains oversight of PM Lodge’s physical appearance and ongoing facility maintenance
4. Communicates important updates to all PM Lodge staff and volunteers
5. Oversees the Lodge volunteers and program activities
6. Coordinates daily resident activities

Aligns with Princess Margaret Cancer Centre and Corporate Standards and Priorities

1. Liaises with appropriate Princess Margaret Cancer Centre and the University Health Network department managers regarding service standards
2. Implements corporate initiatives at the PM Lodge
3. Reports issues to PM Lodge Manager
4. Completes incident report forms and conducts reviews, as required

Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner.

1. Adheres to all health, safety, and environmental policies and programs as required.

Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested