Administrative Assistant I, General - Family Health Team

Union: Non-Union
Number of vacancies:  1
New or Replacement Position: Replacement
Site:  Toronto Western Hospital, Garrison Creek (off-site clinic)
Department:  Toronto Western Family Health Team
Reports to:  Clinic Manager
Salary Range:  $23.14 to $28.92
Hours: 22.5 Weekly
Shifts: 2 evenings a week 12.00pm - 8.00pm and every other Saturday 8:30am - 4.00pm (with occasional day shift coverage)
Status: Permanent Part Time
Closing Date: May 15, 2026

Position Summary
Toronto Western Family Health Team (TW FHT)'s program links with the surrounding community to provide primary care to families and community members, with special attention to the needs of the aging population, children and women and patient populations who include: a) underserved, at-risk and high needs patients, c) adolescents and emerging adults and d) patients with mental health and addictions.

With the teamwork of physicians, nurse practitioners, primary care nurses, social workers, pharmacists, physiotherapists, occupational therapists, respiratory therapists and chiropodists.

As a member of the Family Health Team, the Administrative Assistant I, General will provide reception and administrative support, greet and check in patients, facilitate use of self-check in kiosks and process payments for uninsured services.

Duties

• Addressing patient inquiries in person and over the phone
• Exercise judgment and decision-making to book and schedule appointments over the phone, online and in-person
• Triage appointment requests, obtain necessary information, select the correct appointment types, advise appropriate personnel of appointment types
• Cancel and/or re-schedule and book follow up appointments
• Receiving and documenting scans and faxes
• Messaging and communication with providers and members of the healthcare team
• Utilizing Electronic Medical Records and implementing various tools and alert functions and making recommendations on functionality of EMR for quality improvement
• Routine data collection/collation activities and other clerical support
• Following established procedures to ensure the efficient flow of patient appointments
• Maintaining written and/or electronic calendar/schedules
• Maintaining and modifying electronic and paper information filing/retrieval systems methods, and/or formats
• Ensuring the efficient operation of the booking process